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Dashboards chart your metric results over time and let you drill into the calls behind any number. They draw on the same metrics you run on simulations and live conversations, so you can watch performance, catch regressions, and investigate outliers in one place — for voice and chat agents alike. Coval's Dashboard

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Building a dashboard

  1. Open Dashboards from the sidebar. You can keep several dashboards and switch between them.
  2. Add a widget and choose the metric it should display.
  3. Pick a chart type, plus any aggregation or split dimensions (for example, by agent or persona).
  4. Apply filters and a date range to scope the data.
  5. Arrange widgets on the grid — they resize and save automatically.
Changes preview live as you configure a widget. Widget Configuration

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Widget types

A few widgets have extra options worth knowing: Area supports drag-to-zoom and custom axis labels, Statistic can render one card per agent/persona/template in grouped mode, and Threshold shades a fail zone on line charts or a dashed reference line on bar charts.

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Filtering and analysis

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Aggregation

Aggregate by agent, persona, or a combination of the two to compare performance across them. Binary metrics get automatic yes/no breakdowns. You can also filter a widget to specific agent IDs.

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Date ranges

Set a date range per widget, or apply one across all widgets at once. Presets include Today, Yesterday, Last 7/30/90 days, and Year-to-date, plus custom “Last N days/weeks/months” or specific date periods. Time buckets (hours, days, weeks, months) are chosen automatically based on data density and are calendar- and timezone-aware.

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Metadata filters

Filter dashboard data by custom metadata attached to your simulations or live calls — customer tier, campaign ID, region, experiment variant, and so on.
Metadata filters work with any key-value pairs you’ve included in your simulation or conversation data. Values are matched exactly, and multiple filters are combined with AND logic.
Choose from existing metadata keys or enter a custom key, select from suggested values or type your own, and stack multiple filters to narrow the analysis. Filter combinations can be saved and reused.

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Test case filters

Filter to specific test cases to isolate performance on a subset of scenarios. Combine with agent, persona, and metadata filters for precise segmentation — useful for regression tracking on a fixed set of canonical inputs.

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Drilling in

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Focus mode

Click any data point for a full-screen view: the chart on the left, the detailed run data on the right.

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Run details

Drill from an aggregate chart down to the individual calls behind a data point. See exactly which calls contributed to each number and investigate outliers at the source. Run Details Investigation

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CSV export

Export drill-down data from the run details panel.
  • Internal links are accessible to logged-in team members.
  • Shareable links make the linked simulations public so you can share them externally.
  • Exports all visible columns, including metric values, timestamps, and run metadata.

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Alerts from a widget

Create an alert straight from any metric widget, without leaving the dashboard. Click the bell icon and set:
  • Alert name — a label for the alert.
  • Threshold — the value that triggers it (GT, GTE, LT, LTE, or EQ).
  • Run types — apply it to simulation runs, monitoring runs, or both.
This is a shortcut to the Alerts page with the widget’s metric pre-filled, so you only set the threshold condition.