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Sofia is the in-app agent for working with Coval. Ask it a question in natural language and it can inspect your organization’s data, explain what it finds, help you decide what to do next, and carry supported actions through to completion. Use Sofia when you want to move from a question to evidence and then to action without manually assembling every filter, resource, and workflow yourself. The underlying Coval pages remain the place to inspect results, edit details, and verify completed work.
Sofia is in beta.

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How Sofia is designed to work

Grounded in your organization

Sofia works from the organization you currently have open and can use the active page as context for your question.

Evidence before action

Sofia can investigate results, explain its reasoning, and link you to the underlying resources before you decide what to change.

You stay in control

Sofia proposes supported changes in a confirmation card. Edits, launches, and destructive actions require review before they run.

One continuous workflow

You can investigate a failure, improve evaluation coverage, launch new work, and inspect the result in the same conversation.

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What Sofia can do

Capabilities vary by resource. If Sofia cannot complete a requested action directly, it should explain the gap and help you take the next available step.

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From question to action

1

Ask

Describe the outcome you want, the scope to inspect, and any constraints.
2

Investigate

Sofia reads the relevant Coval data, explains what it found, and links to supporting results when available. It uses its knowledge base of evaluation in the Coval platform and expertise in voice AI agent development to inform its guidance.
3

Refine

Ask follow-up questions, narrow the scope, or request a concrete plan.
4

Act

When Sofia can complete the next step, it presents the proposed action for confirmation. After it runs, Sofia returns a receipt and a path to the result.

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Scope and reliability

Sofia is scoped to the organization you currently have open. Chats persist separately for each user within the organization and are not shared organization-wide threads. Sofia cannot inspect another organization, your local files, or other browser tabs. For high-impact decisions, treat Sofia as an investigation partner rather than the final source of truth. Ask what it analyzed, review the linked examples, and verify completed work on the relevant Coval page. Large analyses may need a narrower time range or several focused passes.

Using Sofia

Learn how to open Sofia, write effective requests, work with page context, and review proposed actions.