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Sofia runs scheduled investigations over the simulations and uploaded conversations in your workspace and records what it finds as findings: a titled, categorized summary with a short narrative and the evidence behind it. Findings surface in two places. Sofia AI carries a short briefing of the findings that matter most right now, and the Investigations page holds the full history so you can see what Sofia detected, what your team changed, and whether an issue came back.

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Read the briefing on the Sofia AI page

Open Sofia AI. Once your workspace has at least one agent, the Recent Investigations section lists the top findings since the last briefing, ordered by priority. A line under the heading shows how far analysis has progressed, for example “Simulations analyzed through” and “Conversations analyzed through” a given time, so you know how current the findings are. Each finding shows a category badge, a title, and a narrative explaining what Sofia saw. Select Show evidence to load the simulations or conversations that support it, and Hide evidence to collapse them again. Select View all investigations to open the full history.

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Work through the full history

Open Investigations in the sidebar, or select View all investigations on the Sofia AI page. The page opens with four summary tiles: Active, Open, Resolved, and Regressions. Below the tiles, filter and sort the list:
  • Status: any combination of Open, Acknowledged, Resolved, and Dismissed. The page starts with Open and Acknowledged selected.
  • Category: one of the categories above, or all of them.
  • Seen within: Last 24 hours, Last 7 days (the default), Last 30 days, Last 90 days, or All time.
  • Sort by: Priority (severity, whether it is still happening, and how often it repeats) or Last seen.
Each finding shows when it was first seen, when it was last seen, and how many times it has occurred. A Regression badge marks a finding that Sofia reopened because the issue returned after your team resolved it. Select Show activity to see the finding’s history of status changes and notes, and resolved findings show the resolution your team recorded.

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Act on a finding

Every finding, on the Sofia AI page and on the Investigations page, carries the same set of actions.
1

Acknowledge it

Select Acknowledge to record that someone has seen the finding. The button changes to Acknowledged and the finding stays active until you resolve or dismiss it.
2

Ask Sofia

Select Ask Sofia to open a chat pre-filled with the finding. Sofia uses the stored finding and its evidence to explain the impact, separate a real issue from expected testing behavior, and recommend the next concrete action. Ask follow-up questions or have Sofia propose the fix.
3

Mark it resolved

After you change something, select Mark resolved, describe what changed (this note is required), and select Record resolution. If the same issue shows up again later, Sofia reopens the finding and marks it as a Regression.
4

Dismiss or flag it

Select Dismiss to remove a finding you do not intend to act on. If the finding itself is wrong, select Flag wrong, optionally tell Sofia what it got wrong, and select Flag as wrong. This feedback helps Sofia avoid repeating the mistake. You can flag a finding after dismissing it.
Each finding has a shareable link. Opening the Investigations page with ?finding_id=<id> in the URL highlights that finding, scrolls to it, and widens the filters so it is visible whatever its status or age. If the linked finding is outside the loaded history, the page says so instead of showing an empty list.

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Scope

Findings belong to the workspace you have open. Switching workspaces switches the briefing on the Sofia AI page and the history on the Investigations page. Anyone in the workspace sees the same findings, and acknowledging, resolving, or dismissing one changes it for everyone.
Scheduled investigations are enabled per organization. If the Sofia AI page does not show a Recent Investigations section, or the Investigations page reports that investigations are not available for your organization, contact support@coval.dev.